Here are some FAQs

Delivery Costs

A flat rate delivery of £9.50 per order (not per garment) is charged per 20 Kg box for all orders with a UK Mainland delivery address. Contact us for Scottish Island deliveries, these rates are competitive and will be sent via Royal Mail or our local courier firm Menzies Parcels based in Inverness

Logo included in the Price

Our prices shown on the website include the garment and also a standard embroidered or printed logo (subject to the following conditions)

1) One logo is included in the price, any additional logos will incur an additional charge

2) The standard embroidered logo is up to 6000 stitches

3) The standard printed logo is up to 120mm x 120mm in size

Free Setup and Sample

Send us your logo via email and we will produce a sample for you to approve.
In the first instance we will send this electronically and also if you require we can post a sample on cloth for you to approve

Whilst 99% of designs will have a free setup we regret that we will have to charge for some one off or complex designs, contact us with your logo and we will let you know everything before going ahead

How long does it take to process my order

Our standard quoted delivery time is 10 working days from receipt of payment but we always aim to send the order to you before this.
If for some reason outside of our control we cannot achieve this you will be advised before we proceed

Minimum order quantities and small order surcharge

As we are producing bespoke items we have a minimum order quantity of 4 items with the same logo, Orders for less than 4 items can still be accomodated but there will be a £20.00 surcharge per order. Please contact us with your requirements and we will advise you.

The only exception to this is for clubs or school uniforms that have online shopping via our website, this is for standard club items ordered and paid for directly online via www.zippyembroidery.co.uk or www.grantownschoolwear.co.uk